Weāre humbled and proud to share that Drip Bar was recently featured in a Yahoo Finance Australia article for speaking openly about one of the most challenging and misunderstood topics in hospitality: public holiday wages and surcharges.
š¼ Why We Spoke Up
In the article, our co-founder Ahmed Wassel broke down the real cost of operating on public holidaysāsomething many small business owners feel but few talk about.
Over the Easter long weekend, our wage costs alone jumped from around $7,000 to over $12,000, with some staff earning up to $62.45 an hour under Australiaās penalty rates. And that doesnāt even include super, rent, ingredients, or energy costs.
āI donāt like charging the surcharge, but unfortunately, itās just one of those things we have to do to stay open,ā ā Ahmed Wassel, Co-Founder of Drip Bar
šø Why the 15% Surcharge?
We introduced a 15% public holiday surcharge to help offset the wage increases. But even thenāit barely scratches the surface. Itās not about making more; itās about making sure we can stay open, pay our staff properly, and continue delivering the experience you love.
š Community Response
Our TikTok video, which showed our staff sharing their hourly rates, went viralāand sparked a mix of reactions:
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Some customers applauded us for our transparency and ethics.
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Others questioned whether businesses should pass on costs to customers at all.
We get itāthese conversations arenāt always easy. But weāre not here to hide anything. We believe in honesty, fair pay, and serving our communityāeven when it means tighter margins.
š„¤ Why We Still Opened
Despite the costs, we chose to openābecause holidays are when families come together, and many of you choose Drip Bar to make those moments sweeter. Itās not always about the profit. Itās about showing up for our community.
š Giving Back
To show our appreciation, we ran double rewards points all weekend. Customers who spent $50 earned 100 pointsāenough for a free drink. Weāll continue to look for ways to give back while navigating the tough realities of business.
š Read the full Yahoo Finance article here
š«¶ Thank you for your ongoing support. Weāll keep doing what we do bestāserving Melbourneās most loved aƧai, while staying true to our people and our principles.
#DripBar #PublicHolidayWages #FairPay #MelbourneEats #TransparencyMatters